Legal
Service level agreement
We commit to 99.9% monthly network uptime — at most about 43 minutes of unscheduled downtime a month.
Last updated: 19 October 2026
The commitment
- Network uptime
- 99.9% per calendar month
- Excluded
- Scheduled maintenance announced at least 24 hours ahead
- Remedy
- Account credit to your wallet
- How to claim
- Open a support ticket within 72 hours of the incident
Live status
Current availability and past incidents are on our status page.