Help
Frequently asked questions
Short answers to the questions we get most. Anything else: open a ticket in the panel, 24/7.
Account and billing
What do I need to sign up?
Only an email address. No card, phone number or documents. You must be 18 or older.
Can I sign up from any country?
Yes. There is no country restriction and no identity verification; payment by USDT on TRC20 works everywhere.
How fast is a server ready?
Usually within a few minutes of ordering. Setup is fully automatic.
How do I cancel a server?
Open the server, scroll to the Cancel Service card at the bottom and confirm. The server is deleted, billing stops and unused hours return to your wallet.
What happens if a server cannot be created?
The full amount is credited back to your wallet automatically.
Servers
Are vCPUs shared?
No. Every plan has dedicated vCPUs reserved for your server.
How do I log in to Linux?
ssh root@SERVER_IP with the root password shown on the server page. The user is always root.Can I upgrade without changing the IP?
Yes. Upgrades within the same series keep the IP; you pay only the difference for the rest of the month. Downgrades are not offered.
My Istanbul IP is blocked somewhere. What now?
Open a ticket — do not delete the server. We check it and replace it, the first time free, then $1. Frankfurt has no IP change.
Are any ports blocked?
Only outgoing port 25, in both locations, to stop spam. It is opened on request through a ticket.
Is my private VPN allowed?
Yes, a VPN or proxy for your own devices is fine. Open public proxies and reselling without permission are not.
Support
How do I reach you?
Tickets in the client panel, 24/7. Our AI assistant answers common questions at once and hands anything else to an engineer. See contact.
Do you have a Telegram bot?
Not yet. Everything is in the client panel.
Where can I see outages?
On our status page.